Quality Policy
SATUM CZECH s.r.o. is a modern, prosperous organisation with a firm position in the insurance market. In accordance with the requirements of ČSN EN ISO 9001:2015 and the quality policy, we primarily strive to satisfy customer interests and achieve their satisfaction with the quality of delivered services in insurance broker and insurance agent intermediary activities.
The quality policy is established by the top management of the company as a necessary part of the strategic development plan of the entire company. Top management of the company is fully aware of the responsibility for the existence and further development of the company, which depends on fulfilling the requirements and expectations of customers and other interested parties.
Quality policy declared by company management
- Continuously maintain, improve and develop the quality management system in accordance with the requirements of ČSN EN ISO 9001:2015;
- consider all possible risks and opportunities to meet current and future customer requirements and increase their satisfaction;
- build long-term business partnerships with customers based on mutually beneficial cooperation with the aim of providing the best possible service quality and continuously meeting growing customer demands;
- create long-term and mutually beneficial business partnerships with suppliers;
- ensure the economic interests and objectives of the company owner, maintain the financial stability of the company;
- maintain and develop the company’s position and competitiveness in the insurance market;
- create a favourable and motivating working environment for employees, support creativity and entrepreneurship;
- continuously educate employees through internal and external training in accordance with the company’s strategy and develop employees’ professional growth;
- develop open dialogue with employees, suppliers, customers, public administration and other interested parties by accepting and responding to their suggestions;
- monitor legal regulations and statutory norms, create conditions for their compliance and strongly insist on their observance;
- ensure modern functioning infrastructure, create a pleasant working environment and improve company culture;
- participate in sponsoring and supporting publicly beneficial activities – a socially responsible company.
From employees we expect
- Active approach in seeking and submitting suggestions that will lead to continuous improvement of processes and other activities in the company;
- knowledge of the quality management system documentation, consistent and accurate adherence to established procedures and documentation;
- understanding of the Quality Policy and participation in its implementation and fulfilment of quality objectives;
- continuously maintain, improve and develop the quality management system in accordance with the requirements of ČSN EN ISO 9001:2015 and thereby customer satisfaction;
- identification with the strategic intentions of the company, ensuring the company’s good reputation through their behaviour, dealings and delivering quality work;
- adherence to the insurance broker’s code of ethics and maintaining trade secrets and confidential information;
- compliance with legal and internal regulations;
- continuous maintenance and enhancement of professional knowledge.
